Q1: Is there any MOQ or Amount Limit of your Stainless Steel Jewelry? A: As large order you made would help you to save shipping fee, the MOQ of your order amount requires US$100 and most of our jewelry need you to buy in MOQ of 3pcs each style. As we all known, the smaller your order amount, the much more expensive your shipping cost will be, it will be better that placing your order reach US$300; if it is less than USD300, the shipping cost won't be competitive, which won't be a high price ratio.
Q2: Which country could you send your jewelry and when could I get my ordered Jewelry? A: We ship worldwide at fast express or reasonable shipping fee airmail. Generally, orders will be processed within 1-3 business days after payment received and it will take about 2-5 business days to reach you if choosing to ship by Express, such as DHL, FedEx, UPS, TNT, EMS, etc. or take about 10-14 business days to most countries if choosing to ship by Airmail, such as Registered HK Post, Registered Singapore Post, Registered China Post,ePacket, etc.; to some remote areas, it may take a little longer. Q3: How to pay and what payment ways do you accept? A: PayPal, Western Union, MoneyGram, Bank Transfer (Wire Transfer, T/T), Credit Card, etc. can be accepted; if you could, Western Union and MoneyGram will be our favourite payment ways; but, as our experience, PayPal and Credit Card will be your most favorite and convenient payment methods.
Q4: Do you have any Return Policy? What about your return policy? A: Yes, we have; that's sure; if there is any problem in your ordered Stainless Steel Jewelry, you can return and ask for refund, but please contact us before returning the item and let us know what the problem, so as to see what the problem it is, then your return or refund can be successful if the problem is caused by us insteaad of you. After checking and confirmed the jewelry can be returned, please include item number and your account name in the parcel, item should be return in its original condition within 7 days; then we can offer refund or replacement except shipping fee and insurance.
Q5: Are there any taxes? A: There isn't any sales taxes from us - FashionOneLink.com .
In some cases, your destination country may charge customs duty or other taxes, we have no control over these charges as customes policies vary widely from country to country; please check with your local Customs Office for further information; therefore, wholesalers, buyers are just responsible for payig the import custom fee, duty or tax from your own country if it occurs according to your local custom's policy (different countries have different import policy).
However, you can contact with us and ask us to write the value of your ordered goods with lower value in shipment after placing orders, so as to avoid or lower your import custom fee, duty or tax.
Q6: I want to get the item by this date, do you have any good suggestion or offer other faster shipping methods?
A: Yes, fast shipping ways, such as DHL, FedEx, UPS, TNT, EMS can be delivered your ordered jewelry in shortest time about 2 to 5 business days; but, it will be better you can confirm your order and finishing payment in 1 week before the date, when you would like to receive.
Q7: Why should I buy from you? A: Our products are direct from manufacturers. There is no middle man, no high markup, so we can provide good quality items with very competitive wholesale price. Our price is much less than local shops and other online stores.
Q8: Are logo free photos available of purchased items?
A: Yes, sure, we can offer you our jewelry photos without logo (watermark) once you become our customer. Thanks for your questions.
Q9: How could I check my order status?
A: If you want to track the status of your order, such as where your order is, when you can receive it, whether it has been shipped out or not, whether it has been dispatches and so on, you can login in and click Tracking on the right top of page, then put the order no. into the column to check and you will note the status of your order.
Q10: Are your Ring SOLID stainless Steel not just plated?
A: Yes, our Stainless Steel Rings are made in Stainless Steel Metal for sure; please don't worry.